Privacy Policy

Last Updated: August 10, 2026

At PlanBFZE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through our online store.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

• Full name

• Delivery and billing address

• Email address

• Phone number

• Order and purchase information

• Payment-related information

• Account information, where applicable

• Communications you send to us

• Information you provide when contacting customer support

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Arrange delivery of your purchases

• Process payments and transactions

• Provide customer service and support

• Respond to questions, requests, or complaints

• Manage your account, where applicable

• Improve our website, products, and services

• Prevent fraud, misuse, and unauthorized activity

• Send important information about your orders or account

• Send promotional communications where permitted and where you have provided the necessary consent

• Comply with applicable laws and legal obligations

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

PlanBFZE does not intend to store complete payment card details on its own systems unless specifically required and lawfully permitted. Payment information may be handled directly by the relevant payment service provider according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and support website functionality.

Cookies may also be used for analytics, personalization, or marketing purposes where applicable.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. How We Share Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:

• Payment service providers

• Delivery and shipping companies

• Website hosting and technology providers

• E-commerce and analytics service providers

• Customer support providers

• Marketing or communication service providers, where applicable

• Professional advisers or authorities where required by law

We do not sell your personal information to third parties.

Third-party service providers may process your information according to their own privacy policies and applicable contractual or legal requirements.

6. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally permitted

• Request restriction of certain processing

• Withdraw consent where processing is based on consent

• Object to certain types of processing

• Request information about how your personal information is handled

To exercise an applicable privacy right, please contact us using the details provided below.

9. Marketing Communications

If you have opted to receive promotional communications from us, we may send you information about products, offers, promotions, or updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Transactional and service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to complete or manage your purchase.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children where prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. International Data Transfers

Some of our service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

Any updates will be posted on this page with the revised Last Updated date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

PlanBFZE

Location:
Sharjah SPC Business Center – Free Zone, Sharjah Publishing City, UAE

Email:
info@planbfzellc.com

Call Center:
+971 52 594 0700

We will make reasonable efforts to respond to privacy-related requests within the applicable timeframe required by law.