Refund and Returns Policy
At PlanBFZE, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under our policy, we are here to help.
1. Return Eligibility
You may request a return within [7/14] days of receiving your order, provided that:
- The product is unused and in its original condition.
- The product is returned with its original packaging, accessories, manuals, and tags, where applicable.
- The product has not been damaged, altered, or misused.
- Proof of purchase or order details are provided.
- The product is eligible for return under the applicable product-specific conditions.
Certain products may not be eligible for return for reasons including hygiene, personalization, perishability, or other applicable restrictions.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
To help us process your request, please provide your order number and clear photos or videos of the product and packaging, where applicable.
After reviewing your request, we may offer a replacement, repair, refund, or another appropriate solution in accordance with applicable requirements.
3. How to Request a Return
To request a return, contact our customer support team using the details below and provide your order number and reason for the return.
Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
4. Refunds
Once your returned item has been received and inspected, we will notify you about the status of your refund.
If your refund is approved, the amount will be processed using the original payment method where possible.
The time required for the refund to appear in your account may vary depending on your bank, payment provider, or card issuer.
5. Return Shipping
If the return is due to an incorrect, damaged, or defective product, PlanBFZE may cover the applicable return shipping costs, subject to verification.
For other approved returns, return shipping costs may be the responsibility of the customer.
6. Exchanges
If you would like to exchange an eligible product, please contact our customer support team. Exchanges are subject to product availability and the applicable return conditions.
If the requested replacement is unavailable, we may offer a refund or another suitable option.
7. Non-Returnable Items
Some products may not be eligible for return, including but not limited to:
- Personalized or customized products
- Perishable products
- Products that cannot be returned for hygiene or health reasons once opened
- Products that have been used, damaged, or altered by the customer
- Products specifically identified as non-returnable on the product page
8. Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the standard return process may apply.
9. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
PlanBFZE
Location:
Sharjah SPC Business Center – Free Zone, Sharjah Publishing City, UAE
Email:
info@planbfzellc.com
Call Center:
+971 52 594 0700
We reserve the right to update this Refund & Returns Policy from time to time. Any changes will be posted on this page.